Refund policy
Returns & Refunds Policy
At School Uniform Lothian, we are committed to 100% customer satisfaction. If you are unhappy with your order for any reason, please contact our customer service team and we will do our best to help.
Personalised Items
As most of our products are personalised and made to order, we are unable to accept returns or offer refunds unless:
- The item is faulty, or
- An error has been made on our part
If you believe your item is faulty or incorrect, please contact us within 7 days of receiving your order so we can investigate.
Please note that under the Distance Selling Regulations Act 2000, the right to cancel does not apply to personalised or custom-made goods.
Sizing Information
We strongly recommend checking all size guides before placing your order. As we source garments from multiple manufacturers, sizing may vary between brands (for example, a medium in one brand may differ from another).
If a personalised garment does not match the measurements stated in the size guide, please contact us and we will be happy to assist.
Non-Personalised (Blank) Items
Non-personalised items can be returned within 14 days of delivery for a refund of the item cost.
To arrange a return, please contact our customer service team with your order number.